At PoundPaws.shop, we are dedicated to providing pet owners with high-quality collars and accessories that enhance their pets’ safety and comfort. We understand that sometimes a product may not meet your expectations, and we are here to make the return and refund process as simple as possible. Please read our policy carefully to ensure a smooth experience.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
Items must be returned within 30 days from the date of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required for all returns and exchanges.
Non-Returnable Items
Certain items cannot be returned or exchanged:
Personalized or customized products.
Items that have been used, damaged, or altered after delivery.
Clearance or final sale items.
Refund Process
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
Shipping costs are non-refundable, except in cases where we sent the wrong or defective item.
How to Initiate a Return
To start a return, please follow these steps:
Contact us at info@poundpaws.shop with your order details and reason for the return.
We will provide you with return instructions and the shipping address.
Ship the item using a trackable shipping service. We are not responsible for lost or damaged returns.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no extra cost.
Order Cancellations
Orders can only be canceled within 12 hours of purchase. Once processed, the order cannot be canceled.
If your order has already shipped, you may return it following our return policy.
Exchanges
If you need to exchange an item for a different size or variant, please contact us at info@poundpaws.shop within 30 days of delivery.
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